COVID-19 service and safety updates.

Your safety and peace of mind are always our priority. We follow the latest COVID-19 safety protocols and guidelines to help protect you, your family and our team members. We will continue posting the latest service and safety updates here, so please check back often. 

When our team members visit your home, they will:

Image of a covid face maskImage showing 6ft distance between people for safety

As an additional precaution, we also ask all of our team members to remain alert about their own health and follow all CDC guidelines to identify any potential virus symptoms, required testing and strictly adhere to quarantine rules.

To protect our team and all the customers that we serve, we ask that you follow social distancing guidelines and remain 6-feet away from our team members when they visit your home. If you are experiencing any symptoms or have been exposed to the COVID-19 virus, we encourage you to please reschedule your service appointment by calling us at 845.343.6909.


Helpful tips for contactless billing and payment.

  • Go contactless with your billing! You can pay bills by enrolling in our MyAccount system. You can even set it up for us to send your billing statements electronically, eliminating less mail touch points for you. 
  • MyAccount also lets you set up when you can pay your bill every month, paying by credit card, scheduling appointments and much more!

We hope that you and your family remain healthy and thank you for your patience and understanding during the pandemic. 

“We had an issue with the ignition no hot water. We called for service and a technician was sent over immediately to fix the issue. We worried with all these shutdowns we would have no hot water for a few days, but what a relief that was not the case. Thank you giving us one less thing we need to worry about. He was also address any concerns we had.”
– Marisol C.

Sign up for My Accounts paperless and contact free system