My lake cabin has an old propane forced heat system in which the furnace had stopped working. Malzahn Gas, my local subsidiary of the Wallace Energy parent co, had sent Julian, a field tech, to assess the situation. Julian was very knowledgeable, informative, reassuring, and professional. Turns out it's not the furnace that needs replacing, but a thermostat! What a relief! Julian inspected the system, figured out a way to bring it up to date and up to current code, scheduled the work for the first available date and explained everything in detail. I feel in good hands with Malzahn, as everyone, from the field tech, to the office staff, to Jason, the manager, was friendly, helpful, expedient, and understanding, following through on their commitment to me as a customer. 

Dante was professional and efficient, willing to work hard to solve my problem. The result of his service was excellent.